We want you to find satisfaction in your sparkly, one-of-a-kind package, but if you need to return, we absolutely understand! Please read our Return Policy for refunds and store credit below.
Return Policy:
We will accept unworn, unwashed, or defective merchandise purchased through www.queenofsparkles.com.
RETURNS
For online purchases, we offer refunds and store credits. We will accept returns from full price products up to 20 days from the date the order was fulfilled. There is a one-time $13 return shipping and processing fee which will be deducted from all returns. Returns are at your own expense (except in case of manufacturing defect). Any merchandise purchased from other retailers must be returned where purchased. We reserve the right to deny returns if the item(s) does not meet our policy requirements.
**RETURNS ARE NOT APPLICABLE ON ITEMS PURCHASED DURING A SALE; “SUBSCRIPTION” CODE AND CODES PERSONALLY EMAILED EXCLUDED**
RETURNS PROCESSING
If approved, your return will be processed, and refund issued at the time USPS marks your order as “delivered” at our warehouse. If you choose store credit in exchange of your return, again, when USPS marks your original order as “delivered” back at our warehouse, you will receive your store credit in the form of a gift card. It will be sent to your email; please check inbox or spam/junk folders.
REFUNDS AND STORE CREDITS
A $13 return fee will be deducted from your refund or return for store credit. Your refund will be issued to the original form of payment- no exceptions. If your card is no longer active, your bank should handle this on the back end. Please note, we do not refund the original shipping costs. Refunds can take up to 3 business days to go back to your original form of payment.
EXCHANGES
We do not offer exchanges. Simply return your unworn item for a refund or store credit and place a new order.
*Please note, we cannot guarantee inventory will be available when you place a new order.
WRONG ITEM OR DAMAGED ITEM RECEIVED
Please contact us immediately at customerservice@queenofsparkles.com if you received an incorrect or damaged item, so we can process your return.
If the correct item is available, we will ship the replacement item.
If the correct item is unavailable, a refund or store credit will be issued.
SALE ITEMS
All items on sale are sold as-is and are final sale. There are no returns/exchanges accepted.
Any return of a final sale item will not be issued any form of credit- refund, store credit, or exchanges.
In the event you return a final sale item, you will be contacted to coordinate a return shipment back to you. You will then be responsible for the return shipment cost as you did not adhere to our final sale policy.
After our email is sent, failure to communicate to us within 3 business days to coordinate your return will result in forfeit of clothes without any form of credit.
GIFT RETURN
Returning a gift? Please click here or contact customerservice@queenofsparkles.com with any questions and we'll take care of you!
STARTING YOUR RETURN
To start your return, please click here! An order number and shipping zip code connected to your order must be provided to begin the return process. All items must meet our policy requirements in order to be eligible for store credit or refund. If you have any questions regarding your order number, please contact customerservice@queenofsparkles.com with the name and/or email address you placed the order under.
**Please note we are closed on the weekend. If you place an order on Friday after 2, it will not be processed until the following business day. For any additional questions, please contact us at: customerservice@queenofsparkles.com.